Terms

Last updated 25 October 2026

These are the plain-language terms for ordering from Craic Labs, Dublin, Ireland. Questions: hello@craiclabs.com.

Ordering and payment

• You place an order by email. It isn't confirmed until we reply to say so.
• Prices are shown in euro. The introductory prices on the website are available for a limited time and may change for future orders.
• We'll tell you how to pay when we confirm your order, and we post it once payment is received.

Delivery

• We deliver within Ireland only, by post, for a flat €3 per order.
• Delivery usually takes 2 to 3 days after we post. These are estimates, not guarantees.

Cancellations and returns

You may cancel an order within 14 days of receiving the goods, without giving a reason. Return postage is paid by you. We refund the price and the standard delivery charge. Where stickers have been used, we deduct €1 for each used sticker, which reflects the loss in value, and never more than you paid for that sticker. Faulty goods are replaced or refunded at our cost. The full details are on our returns page.

Problems with your order

If something arrives damaged or doesn't work, email us with your name and a description or photo, and we'll put it right. Your legal rights as a consumer aren't affected by anything on this page.

Using the souvenir stickers

• Only add photos and text that you have the right to share. Please take extra care with photos of children and of other people who haven't agreed to be shown.
• An album is shown to anyone who taps its sticker or has its link. Don't add anything private.
• Your private editing link controls your albums. Keep it to yourself. If it leaks, email us and we'll replace it.
• We may remove an album that breaks the law or harms someone, and we'll tell you when we do. If you see a photo of yourself or your child that shouldn't be there, email us with the sticker link and we'll look at it promptly.
• We run the album service with care but can't promise it will always be available. We'll give you notice before we stop it so you can keep your photos.

Your information

See our privacy notice for what we keep and how to ask us to delete it.